Easypay ********

Case Reference Number : *** I lost contact of the Lady who attended my Case, the email she gave me couldn't be delivered.

I would like to raise a concern I'm highly disappointed of the report I made especially to the branch that my query was sent to.She called on Thursday requesting for a bank statement I then said I will get it because I was told not later then 10days . Now she is calling this morning Saturday 09 May 2020 and we telling her that we gonna get it ,we using public transport and we far from the city. she now stating that she has communicated with Ithala Bank and they told her that an amount of R700 is Ithala Bank limit per day ,which is totaly a lie my granny has been using Ithala ever since and her limit is R5000 per day. She has communicated with Ithala Bank on my grannies behalf why didn't she request for a bank statements also because she is able to search through our bank without our authority. All these months she has been withdrawing more than this amount,But today she is told that her limit is R700 she is not even told by Ithala Consultant which is amazing. It has stated correctly in my mind that they all together in this **** she is protecting her ****** staff. I kindly request my matter to be taken to another Branch or to higher Team. I'm not gonna drop this case I'm so angry with the lies she is telling she just failed dismally to attend this matter with Professionalism.I kindly request her to never call me I need someone else taking this case .She is calling with ‪***‬. This case is not ending especially after this conversation with her. I'm highly disappointed.