EASYPAY - LEFT ME R3'000 OUT OF POCKET DUE TO APP ISSUES (NO TOKENS AND NO REFUNDS!)

I've been using the Easypay Mobile app for many years to buy prepaid power from JHB City Power and even pay my JHB City municipal bill, but after the recent R3'000 debacle, I can't do so anymore!

Used the Easypay Mobile app to buy R1'000 electricity at the beginning of November and app indicated "Transaction Status: Something went wrong. Our engineers are looking into it!". Suspected I might have typed in the incorrect PIN for my bank card and attempted again; same error. This was at about 8:30 in the morning. Tried again just after 9AM with the same results. In all three instances, I never received a token BUT the money still went off my credit card! Eventually (successfully) bought prepaid power via my banking app without issues.

Now I'm R3000 out of pocket and Easypay directed me to JHB City Power and we know how that will end... NO REFUND possible! ABSA also stated that they cannot do refunds of 3rd parties... news to me!

Logged a call with Easypay (31246) and many promises of them phoning me back but to no avail. Their webform under "Contact us" doesn't work neither as the "captcha" does not display the numbers for the answer.

Emailed their marketing team which I found in the Ts and Cs; needless to say, no response.

Speaking to them on the phone is met with promises to phone back but to no avail too. Told me to reinstall the app which I did. Somehow reinstalling the app does not suddenly provide a refund not R3'000 worth of tokens.