EasyPay is taking food from my mouth!!!!!

2 weeks ago I paid my WiFi via EasyPay merchant. The money was immediately deducted and no proof of payment was sent. I called EasyPay as my WiFi carrier was demanding for proof of payment in order to activate my WiFi. I sent my bank statement to EasyPay which included the ref no. for the call and all my credentials. I got no response from them and I have no clue what is happening!! I run a business using the internet and have not been able to cater to my clients for 10 days. Please bring back my money as this is my only source of income.