Easypay funeral insurance - a disgrace, they should be ashamed of their self!!

on the 26.04.2025 submission of claim and received ticket number 193925, we followed up and enquired with the contact centre and no help was provided. We buried the deceased on the 03.05.2025. Upon return, we enquired on the 05.05.2025 and a new Ticket number *** was given at easy pay insurance contact centre is not resolved.

The burial happened already, family is in debt. The QA at the contact centre lacks sympathy and dealing with people, especially grieving individuals through loss of their loved one. The whole system and their implementers are zero efficient, no one takes accountability. I can mention names of individuals; however, I don't think it is worthy it for a " we apologise for the inconvenience" from the EASPAY company, who are famously known of this line in the reviews that I have read.