EasyPay, easily the most pathetic customer service.

Pathetic customer service from a financial institution supposed to create trust. We made a payment on their portal to the Mossel Bay municipality on the 16th of September, it is now 3 weeks later, and both these useless entities, cannot find the problem. The municipality said to direct queries to EasyPay, impossible, they simply do not answer their phones, nor do they respond to emails.