CO
Craig O
1 reviews | Active since Dec 2020
29 Apr 2022, 11:17
EasyPay and FNB can't get it right.
The EasyPay App has to be the worst payment gateway i have used. I paid my rates on Monday and the system sent a message back indicating the payment had failed, however looking at my credit card the transaction has gone through, so now I'm being bounced back between FNB and EasyPay. Both institutions have the worst service.
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Replies (2)0
Replies (2)
Lesaka Alternative Digital Products (PTY) LTD's replyOfficial
30 Apr 2022, 09:32Dear Mr Ogilvy
We apologise on behalf of your bank for any convenience suffered due to this issue. We have investigated your complaint and and determined that FNB rejected the transaction so your account should not have been debited. Wilhelmina from our offices has been in contact with you and will follow up with you on Tuesday to check whether your bank has resolved the issue.
Kind regards,
The EasyPay Team.
We apologise on behalf of your bank for any convenience suffered due to this issue. We have investigated your complaint and and determined that FNB rejected the transaction so your account should not have been debited. Wilhelmina from our offices has been in contact with you and will follow up with you on Tuesday to check whether your bank has resolved the issue.
Kind regards,
The EasyPay Team.
Lesaka Alternative Digital Products (PTY) LTD's reply30 Apr 2022, 09:32
Official
Dear Mr Ogilvy
We apologise on behalf of your bank for any convenience suffered due to this issue. We have investigated your complaint and and determined that FNB rejected the transaction so your account should not have been debited. Wilhelmina from our offices has been in contact with you and will follow up with you on Tuesday to check whether your bank has resolved the issue.
Kind regards,
The EasyPay Team.
We apologise on behalf of your bank for any convenience suffered due to this issue. We have investigated your complaint and and determined that FNB rejected the transaction so your account should not have been debited. Wilhelmina from our offices has been in contact with you and will follow up with you on Tuesday to check whether your bank has resolved the issue.
Kind regards,
The EasyPay Team.
CO
Craig O's updateReviewer Update
30 Apr 2022, 09:54Hi EasyPay,
Thanks very much for getting back to me, Wilhelmina was incredible and responded to all my emails and assisted in tracking down the issue; much appreciated
Thanks very much for getting back to me, Wilhelmina was incredible and responded to all my emails and assisted in tracking down the issue; much appreciated
CO
Craig O's update30 Apr 2022, 09:54
Reviewer Update
Hi EasyPay,
Thanks very much for getting back to me, Wilhelmina was incredible and responded to all my emails and assisted in tracking down the issue; much appreciated
Thanks very much for getting back to me, Wilhelmina was incredible and responded to all my emails and assisted in tracking down the issue; much appreciated