doble payment done

Dear HYPA / EasyPay Support,

Good day.

I am writing to formally dispute an issue regarding two payments I made for my account, and the subsequent service disruption that occurred despite proof of payment.

First Payment – R440

Date Paid: 25 July 2025

Amount: R440

Method: bank transfer or via EasyPay

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I have already submitted screenshots of my bank statement clearly showing that the payment of R440 was successfully debited from my account. Despite this, I was informed that no payment was received, and my service was cut off on 12 August 2025. This has caused considerable inconvenience and is unacceptable, given that the payment was made on time.

Second Payment – R439

Date Paid: 12/08/25 Method: PayFast,via my bank account

Status: This payment has been acknowledged and is reflecting.

This means I have now paid twice for the same billing period, while still having experienced a service interruption. I am requesting the following:

Immediate investigation into the first R440 payment made on 25 July.

Confirmation of whether the payment was received and, if not, clarification as to why.

Refund or account credit for the duplicate payment, if both payments are eventually confirmed.

Assurance that my services will remain active during the investigation for next month September

Please treat this matter as urgent. I would appreciate a prompt resolution and feedback within 48 hours to avoid further escalation.