Deduction on my account

Buying prepaid tokens straight from their website is complete nonsense, the server goes down and you end up not receiving your prepaid token. Receiving your prepaid tokens takes forever and they sent me tokens I bought at Game store. It is better to buy at the store than on their website, at least you receive your money when you don't get the tokens. And someone from the Call centre asked me to call my bank as if I bought the prepaid electricity from the standard bank app.