1 reviews | Active since Apr 2017
CALL CENTER RUDE AGENTS
<p>i called in on behalf of my 85 year old mother inlaw who has a hearing problem. Her pension card states that there is a balance of R690 however when she tries to pull a R50 it states incifient funds. So i call , waiting for 20min before this rude ZAndile guy answers. He then greets and puts me on hold again for another 10min. He advised that he cannot talk to me, as i am not the owner. I transfere him to my husbands number, he is with his mother. He told Zandile that she cannot hear him, he got rude and arrogent. Somebody better contact me. I will take it further!!!!!!!! Sick of rude service providers!</p>
Dear Mrs van der Shyff
We sincerely apologise for the unacceptable service that you experienced earlier today. We understand that our Call Centre Manager Tammy's conversation with you has resulted in your query being answered. We thank you for raising the issue with us, as it assists us in improving our service to our valued customers. We trust that your future encounters with EasyPay will satisfy your service expectation.
Yours sincerely, The EasyPay Team.
Best regards,
Dear Mrs van der Shyff
We sincerely apologise for the unacceptable service that you experienced earlier today. We understand that our Call Centre Manager Tammy's conversation with you has resulted in your query being answered. We thank you for raising the issue with us, as it assists us in improving our service to our valued customers. We trust that your future encounters with EasyPay will satisfy your service expectation.
Yours sincerely, The EasyPay Team.
Best regards,