Bad Service

Hi, I had used your online platform in August 2023 to make a payment to Webafica / Vumatel for my fibre line and on proceeding with that payment, it automatically linked an "EasyPay" beneficiary to my bank account. in September I made another payment to Webafrica / Vumatel but this time I used the payment beneficiary "EasyPay" that got linked to my account beneficiaries in August and now it seems as if though the payment has not been allocated to my fibre line account. I am just enquiring if the money paid out did go ito Webafrica / Vumatel or does that beneficiary belong to EasyPay as the name of the account is EasyPay and it is an FNB Account.

I do have the account number for the FNB Account that it went into, I just need clarification if it belongs to EasyPay or Webafrica / Vumatel as I have been running back and forth for 2 weeks now and calls to EasyPay keep dropping from the Call Center side once I explain the issue.

I cannot get any clarification and this is becoming frustrating