Unacceptable service, after-sales service and guarentee

I am extremely disappointed with ELK. We spent R100k on a new kitchen 3 years ago. We loved it evnetually and were so proud of it ! Way above the going market price too I might add. We were extremely excited when in the showroom but what a disaster. During the fitting i had to be project manager. They made so many mistakes i couldn't leave them alone. The design forgot about all the fittings plumbing and electrical and it cost me a fortune in contractors etc. Then there was a big fight to get them to fit the fridge door the correct way (not upside down !!). The handles are ******* and were especially ordered and fitted. But that's not the worst we expect that sort of thing from SA companies. Now the one work top is marked and a disgrace i am ashamed of it. Granted we went for the cheapest. But 3 years of a 10 year guarantee gone ???? Not acceptable. When i went into the showroom to ask if i need a special cleaner, she said no its normal its a laminate. Rather replace with a granite one !!! So now i have to live with it. R100K+ down the drain.