LD
Laurent D

1 reviews | Active since Apr 2012

15 Dec 2015, 17:11

Terrible installation, bad customer service

The ELK consultant we dealt with reckons they deliver a professional service, which would mean it is up the Profession standards. Judge by yourself what's ELK standard:<br> - All painted doors (2/3 of the kitchen) were not ordered... which was communicated to us after we had paid the upfront 50% + 40% for ALL material delivery.<br> - PVC wrapped doors were severely & visibly damaged but the fitter still installed them,<br> - painted doors were delivered in 2 different shades, asked for replacement and today still not fully ok<br> - fitter forgot several standard elements like doors bumpers, hinges caps<br> - fitters left cigarette butts in the garden (we don't smoke)<br> - fitters not always giving notice when they would come or not<br> - work top team took our granite sink away without letting us know beforehand<br> - 2 drawers fitment were tight<br> - wood top scratched, badly reworked<br> - flap door gas lift faulty<br> THE INSTALLATION TOOK OVERALL 2MONTHS INSTEAD OF 2WEEKS!<br> <br> Most above issues were eventually addressed BUT throughout the installation we had to carefully inspect the work done, because the fitters thought their job was ok and nobody else comes check<br> SO EXPECT ISSUES WITH ELK, BECAUSE THAT IS THEIR STANDARD

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