Resolution made and good after sales service

Following an initial report which I had posted on Hellopeter in december with regards to our kitchen renovations, we had a meeting with the owner of our Tokai branch who handled our installation. The meeting was very successful and both our consultant and the owner took heed of our concerns and our comments with regards to the problems encountered during our project and with regards to our unhappiness. Each point was carefully noted and they have apologised for the inconvenience caused and ensured us that this is not their normal business practice, but some of the circumstances were unavoidable and unfortunate.<br> The outcome of our meeting was very positive with the owner hearing us out and offering us a reasonable compensation in return.<br> Now that our kitchen is fully installed, we are happy with the finished product and are confident that they will improve on the problems which were encountered on our project in order to avoid these for their future clients.