Poor Execution from Herm**** Branch

We planned a beautiful kitchen for our first home and decided on paying a premium for using Easylife Kitchens due to perception of the quality, expertise and professionalism.

It is with great sadness that our kitchen, now 3months after planned date of completion, is still not finished. During the process, various ELK manufactured items had incorrect measurements and poor communication for the Herm**** Management left us in the dark with most of the problems.

Despite various emails and requests, the local management would not come visit the site and blamed sub-contractors for the problems (despite clearly being incorrect information supp**** by ELK, and their own poor manufacturing).

We had a specific problem with our Kitchen's butler sink (minor variance in specs from another supplier), as the installation of the quarts top resulted a slightly compressed space which no longer accommodated the existing sink. Quartz installers left without confirming that the sink still fits (it fitted before top was installed), and left us with this surprise when trying to have the sink installed. ELK provided an interim shop sink (different measurements, but at least looked better than an open space) and advised to procure a custom-made replacement at increased cost, and duly sent a sub-contractor to take measurements (again, Herm**** Management would not come out).

4-weeks later, and the custom-made sink's measurements is completely wrong. We validated against pictures of subcontractors, which were accurate, which confirm again that Herm**** management did not stay on top of things to ensure correct item is manufactured. Additionally, upon receipt of the item Herm**** ELK did not inspect the sink leaving is to pay for the 3time for a plumber to fit and remove a sink in our kitchen.

I would strongly recommend everybody to avoid using the Herm**** branch of Easylife Kitchens.