FI
FELICIA I

1 reviews | Active since May 2015

13 May 2015, 11:03

EASYLIFE KITCHEN??? Its Definitely NOT EASY!!!!

I engaged with Easylife Kitchens for a new kitchen on 30 March 2015. As per their terms 90%of the full cost was payable before installation. I did just that. On receipt of the installation process schedule received from their consultant on 22 April15 which stated for installation to start on 30April15. The new kitchen was suppose to be completed by 6May15. Well this did not happen. Besides the installation delay the cupboard doors were 3 different colours. The spice cupboard was completely incorrect. EASYLIFE TAKES NO RESPONSIBILITY for any delays AND their own negligence. Their contract is one sided to make only THEIR LIFE EASY!! Now after 3 weeks I still do not have a functional kitchen. The attitude and lack of communication I received from the branch Manager, was shocking. I took my concerns to the MD who sent me a 2 line email acknowledging my complaint and apologising for the inconvenience. Not a word since. The Non existence of CUSTOMER SERVICE in this organisation is apparent. I have taken this matter to the Consumer <br> Commission who will also scrutinise their contract which leaves the consumer with no rights but GRIEVE. <br>

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