Worst customer service ever

<p>Our flight from Belfast to Manchester was delayed by almost 5 hours. We were told at the easyjet customer help desk that the delay was due to technical difficulty. The easyjet supervisor on Duty on Friday 10 June was Michelle, who indicated that we should get a taxi from Manchester airport to the Lake District, as we have missed our lift there, and no more trains ran that time of night. This was a very unpleasant experience for us, as we only arrived at our destination after midnight and missed more than six hours with our family whom we only see once a year. We also spend half our spending money for the vacation on the taxi to the Lake District after being re-assured by the easyjet customer service helpdesk that the money will be refunded for us.</p> <p> </p> <p>We have been trying now for more than 3 months and still no feedback from EasyJet as to when we will get our refund.</p> <p> </p> <p>I urge you to please look into this and let me know what the progress is.</p> <p> </p> <p>Thank you very much for the assistance and I trust that we can resolve this swiftly.</p> <p> </p>