Easy jet exceptionally poor service for refunds

Unacceptable delays in obtaining refunds @easyjet

A précis of my message to @easyjet on 30 July 2020

Advised 29 March that my flight 5 April Gatwick/Isle of Man cancelled due Corona Virus . Refund request submitted and acknowledged 22 April and informed refund could take up to 90 days. After 97 days, and having waited unsuccessfully over 40 minutes on Customer Service number ***0 designated for enquiries for refunds sent message via @easyjet Messenger Calls from Isle of Man not at local rates so expensive.

Produced no response so after reference to Easy jet website sent an email in prescribed format along the lines of the above but stating had now been waiting 113 days for refund

This produced the following I received from @easyjet:

Due to the exceptionally high volumes currently being processed as a result of the Covid-19 pandemic we will try our best to complete your request within 28 days following submission*. Please do not contact us regarding a previous request unless it has been more that 30 days since you made your original submission. If you are eligible for a refund/voucher and you`ve been waiting for more than 30 days please contact our Customer Service Team on ***0.Please note we are experiencing high call volumes at present so it may take a little longer than usual to answer your call.

*Submission as referred to above was sent in April.