This business does not honour its guarantee.

Easy Flow Gutters proudly advertises that it is a family business which has been in the industry for 38 years serving the Pretoria and Gauteng areas and is a member of the Master Builders Association. In 2011 the Johannesburg branch installed gutters at my home and gave a 15 year guarantee against rust etc. There is now a hole in one of the gutters, so we tried to contact the Johannesburg branch but no reply. We contacted the Pretoria branch, which responded "we are not the same company and unfortunately do not carry their guarantee". I have ascertained that in 2011 Marbucons CC was trading as Easy Flow and had branches in Johannesburg and Pretoria. The Johannesburg branch no longer exists. The Pretoria branch continues to trade as Easy Flow, but is now run through Euro Gutters CC. I expressed surprise and disappointment that, based on a technicality (transferring the business into a different Close Corporation), they now refuse to honour their guarantee; but did not even receive the courtesy of a reply.