Easycare Grass

Pathetic dervice

Hi Mxolisi. During a discussion with a guy I work with it came to light that he was aware of a colleague that had hit your pipe. I asked him why he didn't tell when it happened or after you raised this issue and I told him. I realized he didn't want to be called a snitch which unfortunately kills the company's image. I would like to apologize for the damage of your pipe. I was of the opinion that nothing was damaged when we worked because I have strict rules about reporting of site accidents and instances (which, in your case, were compromised). I know you had suggested we cover the costs of the plumber. How would you like us to proceed for now I know we were in the wrong? This is the message from Walter of Easycare Grass company that install artificial grass. They damaged my underground pipe during the installation. They initially denied when I first reported and later accepted with confession. Now all after that they expect me to hire a specialised plumber to locate where the damage is. My insurance tried but could not but void only confirm the damaged or broken pipe preventing water from the drain from coming through. I want to warn people not to fall into the same trap I also established that the is no physical adress for this company. No customer service partfom. All and everything rotates around Walter the owner and boss of this company. He has now blocked me and not responding to my pleas to come and repair the damage they have made to my house. This is despite the 10 year warranty that they promised for their work or service. Walter's WhatsApp No. is: ***