ZERO BACK UP OR CLIENT SERVICE.

No I beg to differ, clearly in bold print says SA which I believe stands for South Africa. Also that same link takes me to a JHB address, plus each and every post there is South African, so no its not UK or USA but you here in South Africa.

Well as I rep**** i copied and pasted the address you provided and sent you an email. Wed 2018/12/12 03:59 PM / **********

Maybe best to check before posting you waiting for an email.

Please, please do not waste my time and money, already trashed one job by going to computer at a given time, then person pghones ten minutes late, this has been repeated a few times. Eventually QB try sort out the problem which was aknowledged to come for QB. I am just an average computer person, get asked do this do that, whch opens as it should, does not copy files as it should, but what do I know .............. get told well your computer is suddenlly faulty, which it is not, so loose my cool as so far I have been blatantly **** to as original complaint was never forwarded, have half my morning wasted, throw away material as your staff dont keep to agreed time, dont have time to sit waiting 10 to 15 minutes past the agreed call time, to have them repeat the same thing 3 or 4 times, to be told in a snotty manner " Well we trying to help you". Yes you are, but we fixing a problem that was not my doing and you have fead my mushrooms for a week

Now when will this be sorted out? You admit that QB is at fault.

You clearly explain to caller that you have time restraints as materials we use have a cure life, agree to a time to call, walk up 100m to PC to wait and no call. Go to workshop and have this repeated a few times, then you staff are shocked because you are annoyed. Please we have your product which we purchased, this was confirmed, now why and how id it convert to a free copy? Answer is your staff messed up last time we had a similar issue where QB would not open, instead of correcting it they installed a free version, which now is giving us problems. Wont even quote what looks like dishonest replies when we reported it originally. Honestly you a top brand company, so we should not be having this issue.

Even the phone number you provide on your managers email does not work............ t +27 10 **********

Here is the final outcome of my QuickBooks saga. QB SA is being let down by a poor to pathetic contact system which has flaws when I tried contacting them, so I resorted to Facebook messenger where you blood starts to boil, it simply does not work and replies in a manner that you lose your cool. So you resort to HPeter, which at last gets RSA QBooks to contact you, sadly by then your moer meter is in the Red. After a bumpy start with them I was assisted by Lucy Mannya who unfortunately I can't give her the top 5 star rating here as she and her patience far exceeds the rating allowed here. Quickbooks RSA you are being let down and painted incorrectly by a communication system that does not easily work, you should address this with the international company as soon as possible. You received my Red Flag when in fact it was not entirely your fault, On closing I give it a 5 star rating in how it was eventually resolved.