Terrible support

I bought Quickbooks, tried to install it and the program gave errors. I called support, held on for approx. 25mins.<br> I didn't have a pin code as I am a first time user, but tried in vain to get hold of anyone that could help.<br> I expected Quickbooks to have some kind of decent support, I was very wrong.<br> I then called the sales department and spoke to a friendly lady who said she would forward my details to support.<br> <br> After 45mins I emailed again to say I want to install the program, am I going to get a response.<br> I then get an email from a support supervisor who sends me a \copy and paste"email. <br> Can Quickbooks not afford to use their phone to call customers?<br> The fixes on the email didn't work and I couldn't be bothered to try call their useless support again.<br> I will be returning it for a refund as advertised on Monday morning."""