WR
Willem R
1 reviews | Active since Dec 2013
14 Oct 2015, 14:46
Terrible Customer Care
Our company have been using Quickbooks since 2006. The last two years I have been struggling with a problem on our Quickbooks program. <br> <br> Every time it is the same story. Call the call center and get through to an operator. Try some quick settings over the phone but it never sorts out the problem. I even mailed them my whole company file to try and sort it out but as ALWAYS they say they will get back to you, but you never hear of them again. This has happened with FOUR different operators in the past year.<br> <br> Leaving Quickbooks as soon as our accountants helps us to install a new accounting program.
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EasyBiz Technologies's replyOfficial
20 Oct 2015, 14:03Hello W1L6,
We thank you and appreciate your loyal support
Your last QuickBooks upgrade was from the 2006 version to the 2013 version done in February 2013.We have evaluated your data in great detail and at this stage cannot ascertain whether you have a data related issue caused by your upgrade that took place back then.
In order to ascertain as to where the problem arose from , we require your data before the upgrade was done.You have indicated that the above information is no longer available .
To remedy this situation as quick as possible , we suggest you start a new company file , for which our technical manager will make contact with you
Kind Regards
Technical team
We thank you and appreciate your loyal support
Your last QuickBooks upgrade was from the 2006 version to the 2013 version done in February 2013.We have evaluated your data in great detail and at this stage cannot ascertain whether you have a data related issue caused by your upgrade that took place back then.
In order to ascertain as to where the problem arose from , we require your data before the upgrade was done.You have indicated that the above information is no longer available .
To remedy this situation as quick as possible , we suggest you start a new company file , for which our technical manager will make contact with you
Kind Regards
Technical team
EasyBiz Technologies's reply20 Oct 2015, 14:03
Official
Hello W1L6,
We thank you and appreciate your loyal support
Your last QuickBooks upgrade was from the 2006 version to the 2013 version done in February 2013.We have evaluated your data in great detail and at this stage cannot ascertain whether you have a data related issue caused by your upgrade that took place back then.
In order to ascertain as to where the problem arose from , we require your data before the upgrade was done.You have indicated that the above information is no longer available .
To remedy this situation as quick as possible , we suggest you start a new company file , for which our technical manager will make contact with you
Kind Regards
Technical team
We thank you and appreciate your loyal support
Your last QuickBooks upgrade was from the 2006 version to the 2013 version done in February 2013.We have evaluated your data in great detail and at this stage cannot ascertain whether you have a data related issue caused by your upgrade that took place back then.
In order to ascertain as to where the problem arose from , we require your data before the upgrade was done.You have indicated that the above information is no longer available .
To remedy this situation as quick as possible , we suggest you start a new company file , for which our technical manager will make contact with you
Kind Regards
Technical team