EN
EDUARD N

1 reviews | Active since Apr 2017

12 Jul 2019, 11:17

Quickbooks = ******* Service

Very useful software, but useless support team. My verification details had to updated and I could not log into my account for 12 days and yet still I am not able to login. I've spoken to Thabo and Tash, Tash put the phone down in my ear and the "manager" named Lucy had me on the phone for 26 minutes, just to be passed onto another person! I have been unable to trade and my business has been suffering the consequences of not being able to invoice my clients. This is unacceptable and no client deserves to be treated like this.

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Replies (2)
EN
EDUARD N's update12 Jul 2019, 11:42
Reviewer Update
The call took 50 mins and now I can log into my account. They offered a month's worth refund, thank you QB. A small price to pay for the stress and anxiety a small business like mine had to go through without cash flow.
EasyBiz Technologies
EasyBiz Technologies's reply12 Jul 2019, 13:16
Official
Hi Eduard 
Apologies for the inconvenience caused.
We are Glad that you have now been assisted .
Assuring  you of our best.
The EasyBiz team