SF
Sean F

1 reviews | Active since Oct 2019

15 Sept 2021, 14:33

QuickBooks Online is useless for a business that has any sort of production costs or delivery notes .

I run a small entrepreneurial business and we are trying to survive. The reason i say survive is because I was advised to move from Quickbooks premier to Quickbooks Online I have had nothing but trouble. As a business that manufacturers products as well as buys in products I have found there is no support for QB online. We can't even generate a suitable delivery note where a client can sign the document. Many times my clients will have to sign for delivery and QB online just cant do it... So im not sure if it my accountant or QB who is useless at this point in time But so far i am leaning towards an inferior product from QB because I have had to learn across many platforms from Omni to an internal one to QB Premier and they all function very much the same. But QB online...Is Useless. to add insult to injury, to even see if this is possible they wish to send a consultant to my business and the want to charge me R750/hour for a consultant to sort it out if it is even possible. My accountant and I have had a look around and there is nothing to suggest this is possible including their online support.

0
Replies (3)
EasyBiz Technologies
EasyBiz Technologies's reply15 Sept 2021, 15:21
Official
Hi Sean
This is most certainly not the way we do business, and are extremely concerned with your complaint
Please could you kindly and urgently send an email to : support at easybiztech.co.za with your full contact details on for  Attn Lucy.
Apologies for using "at", as Hellopeter block contact details out. 
Thanks
The EasyBiz Team        
SF
Sean F's update15 Sept 2021, 15:35
Reviewer Update
Hi EasyBiz,

I have sent a mail. I don't want an agent though. I am wanting definitive answers that can either fix it or indicate that i am going back to premier.

Regards,

Sean.
EasyBiz Technologies
EasyBiz Technologies's reply15 Sept 2021, 16:19
Official
Hi Sean,

Thanks.
Lucy is the manager in charge who will hopefully assist you as best as possible

Kind Regards
EasyBiz