Quickbooks is ***********

I am at my wits end with Quickbooks right now. My 12 month subscription ended and instead of cancelling my account or asking me if I wanted to renew for another 12 months, QB decided to just change my account to a month to month basis. I wanted to subscribe for another 12 months but QB is not letting me - I keep getting billed for 1 month. So I do not even get a chance to change my subscription to a 12 month subscription. So instead of paying less, QB is making me pay more every month. When I cal l QB and ask them to change my subscription to a 12 month one, they cannot do it. I was charged R 411 on 7 Aug and was refunded the money on 22 Aug. Then again on 7 Sep, I was billed R472.65 and again on 4 Oct for R472.65. I wish QB would sort this out for once and for all!!!!