Quickbooks has broken their brand promise and their login process

Curiously, 2 months later, this has not been resolved yet.

As Admin of my Quickbooks profile I can delete and recreate users but this is not enough to resolve the error they have on this user.

Quickbooks' suggestion is that I get a new email for this user because QuickBooks has broken systems and if a user profile is broken they have no way of removing that profile for me to recreate it.

When you understand that, Email is tied to online identity for several sites. The what they say is the equivalent of saying when you can't unlock your home door, you should throw away your entire keychain of keys. And just replace the locks on every door that had a key on that keychain. Even if some keys belong to a car or office building or your girlfriends house.

When you consider it this way it's absurd reasoning.

No Quickbooks, I won't update every profile linked to an email just because you don't know how to fix the systems I pay you for.

I'm voting with my feet and shopping for another system. And I want a refund.

Thanks Easybiz, the issue is as one of those 4million users Quickbooks is broken for me in a way that Quickbooks.com does not know how to solve in 2months. The issue is literally something that a developer on their team can solve by removing a line on a Database to remove the user and allow us to re-add it.

I've always loved the Brand, and in many ways it's great and gotten better.

In my case it's broken in a way that does not allow me to delegate to our admin staff. So whatever else the product does is of no use from my perspective since I can't get my staff on there, and I still need to pay them. In many ways this then breaks the brand promise in my case of making my work less. Because now I get to do all the work while paying someone else to do it.

As for Easybiz I've had good experiences with your brand and follow up. I think in part we've come as far as we have with this support case because of the involvement of your team and the ownership they take of Quickbooks South Africa.

And I doubt every user will have my experience with Quickbooks.

I've taken a strategic decision in 2020 to be happy and to not allow broken service to ruin my life continuously. So after being reasonable and allowing a company to attempt to resolve a matter in a reasonable timeframe (so not hours/days), I move on if it's not resolved. I actually just want a refund and to move to another product, so I can get on with life.