Hellopeter
Share Your Experience
GH
Gavin H

1 reviews | Active since Jul 2018

30 Jul 2018, 11:46

Quickbooks activation key ransom.

I paid R4,500 for Quickbooks pro 2006 which I have used until last week to run my business accounts. Quickbooks has worked perfectly all these years and does exactly what I need and above all I know how to use it. My hard drive crashed last week and after re-installing the discs and backups etc. I was unable to load the activation key. I contacted Quickbooks SA to be told that the 2006 model has been discontinued and that I can upgrade to the latest version and pay again for something that I already own. This in my opinion is nothing but a thinly veiled **** to force people who have old versions to upgrade to the latest version with a bunch of upgrades that they don't need. If the activation keys expire then this should be declared up front.

0
Replies (5)
GH
Gavin H's update30 Jul 2018, 13:33
Reviewer Update
The Reply I got to my e-mail complaint: Hi Gavin Please be advised that the developers of Quickbooks in the UK, have discontinued 2014 versions and older so as result we are unable to get any activation key from them for these versions. We can’t assist you with this version Your only option is to upgrade to the latest version . Basi Ramela Registrations Manager Nice and helpful: Be warned that buying this product is at your own risk.
EasyBiz Technologies
EasyBiz Technologies's reply30 Jul 2018, 15:31
Official

Afternoon gavin-hagen

Thank you for your post. According to our records we have been in communication with you but we clearly have not adequately resolved your concerns. I am going to get my Renewals Manager(Mr Ivan Chetty) to give you a call and explain to you, that whilst you do have to upgrade, we can offer you a solution that I am confident you will be comfortable with.

Thanks

Bridget du Toit

Head of Services

GH
Gavin H's update26 Sept 2018, 10:22
Reviewer Update
Thanks Bridget. I did get a free upgrade from Ivan to the 2018 version but it is still not working properly. Your man in support, Andrew dosnt get back to me and the last I heard he was unable to sort out the problem so had to get advise from the UK. That was about a month ago, they must e very busy but I am tired of complaining when no one cares so will just have to be patient and wait.
GH
Gavin H's update09 Oct 2018, 09:47
Reviewer Update
So Andrew called and told me there was nothing he could do to help. He gave me the number of the UK support to call for help. I pointed out to him that if he didnt know how to fix the problem he should call the UK for advise not me. I then asked him to get Ivan Chetty head of renewals to call me because he had been very helpful in the past. Ivan promised to get the head of support to call me on 28 Sept. Today is the 9 October and I am still waiting.
GH
Gavin H's update09 Oct 2018, 17:00
Reviewer Update
Well the story has a happy ending at last. It is just such a pity to have to resort to Hellopeter to get the result that should have been available in the first place. Lucy contacted me, I sent her a backup copy which she fixed and sent back to me. I installed it and guess what problem solved. Thank you very much Lucy.