Payroll a nightmare

<p>Quick Payroll has recently upgraded to a new version. After being given the incorrect info by a consultant I now find I cannot complete my Bi-Annual reconciliation declaration. No procedure was given, I was just told to close off the August Payrun and send them my company files. Now they say I shouldn't have closed off my Payrun and need to send them my previous company file backup.</p> <p>In addition it has taken 3 weeks for the conversion team to convert one of my company files. I have requested the conversion to be done several times as we had a payroll run due today. I was told by a concultant that the latest we would receive the file was Wednesday. Still no file?</p> <p> </p> <p>I have had to run on the old system, creating more work and simultaneously trying to purchase a new payroll package since Quick Payroll has proven to be unable to offer support that can meet their own deadlines. </p> <p> </p> <p>Quick Payroll states that no refunds are given, which is unacceptable seeing as their product that falls short on delivery.</p>