MT
Madelein T

1 reviews | Active since Mar 2012

07 Mar 2017, 09:05

No Service or support

<p>I have sent an online query to Quickpay Monday 27 Feb 2017, as this is the new medium when support is needed, I only received a response from Alsandria on Wednesday requesting a screenshot which I sent, Alsandria only responded on Monday 06 March 2017 asking me if it is an excemtiion report, which if she read she would have seen, my online query explained what my issue is. It is now Tuesday 7 March 2017, my query is still hanging as Alsandria does not seem interested in giving me support. This is absolutely pathetic. Please can somebody give me support on this terrible product as it seems Quickpayroll staff does not even know how to solve problems with it. People should beware there are better payrol product to buy, as support we know is key in software.</p>

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Replies (2)
EasyBiz Technologies
EasyBiz Technologies's reply09 Mar 2017, 13:29
Official

Dear Madam

Thank you for bringing this to our attention .We are happy that your issue has been resolved . Should you require further help from our support team , please may we kindly request you to make direct contact with us at *** in order for us to assist as quick and as best as possible

The EasyBiz team

MT
Madelein T's update10 Mar 2017, 08:40
Reviewer Update

Thanks to Lucy and Alsandria for support, resolving this my query in an urgent matter. Definately happy with support I received. Thumbs up :)