HL
Hamish L

1 reviews | Active since Jun 2016

30 May 2017, 10:23

No response

<p>I sent QuickBooks an email asking for some information about their product. I didn't receive a reply so I decided to call and speak to support and find out if they could help me with the information. I selected my choice over the phone, only to have to wait, almost like calling City of Jhb. After a long wait I was rediverted back to the initial selection, and supposedly back to the front of the que. this time I selected the operator, and fortunately it was a quick wait, yet she said I would have to ask support or she could get them to call me back. Needless to say, if this is how a company offers support, then I am not sure I want their product. Maybe the bad support from Sage isn't so bad after all.</p> <p>FYI - the question i wanted to know is if QuickBooks has a delay in getting bank feeds from Nedbank, the same as Sage one, if not I would have moved over to QuickBooks.</p>

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Replies (2)
EasyBiz Technologies
EasyBiz Technologies's reply30 May 2017, 11:42
Official

We apologise for any inconvenience caused . We are wanting to make urgent contact with you so as to investigate as to why you never received a response as well as to address your concerns . There are however no contact details supp**** . Please could you urgently email Lucy at *** ( referring to your hellopeter complaint ) with your full contact details in order for her to urgently respond

The EasyBiz support team

HL
Hamish L's update30 May 2017, 14:55
Reviewer Update

The response was prompt and informed. My solution was to just try the demo model.

Unfortunatley I won't be using the product, not that it's bad, it actuly is a nice piece of software, it just doesn't work for my specific needs.