1 reviews | Active since Jun 2016
No response
<p>I sent QuickBooks an email asking for some information about their product. I didn't receive a reply so I decided to call and speak to support and find out if they could help me with the information. I selected my choice over the phone, only to have to wait, almost like calling City of Jhb. After a long wait I was rediverted back to the initial selection, and supposedly back to the front of the que. this time I selected the operator, and fortunately it was a quick wait, yet she said I would have to ask support or she could get them to call me back. Needless to say, if this is how a company offers support, then I am not sure I want their product. Maybe the bad support from Sage isn't so bad after all.</p> <p>FYI - the question i wanted to know is if QuickBooks has a delay in getting bank feeds from Nedbank, the same as Sage one, if not I would have moved over to QuickBooks.</p>
We apologise for any inconvenience caused . We are wanting to make urgent contact with you so as to investigate as to why you never received a response as well as to address your concerns . There are however no contact details supp**** . Please could you urgently email Lucy at *** ( referring to your hellopeter complaint ) with your full contact details in order for her to urgently respond
The EasyBiz support team
We apologise for any inconvenience caused . We are wanting to make urgent contact with you so as to investigate as to why you never received a response as well as to address your concerns . There are however no contact details supp**** . Please could you urgently email Lucy at *** ( referring to your hellopeter complaint ) with your full contact details in order for her to urgently respond
The EasyBiz support team
The response was prompt and informed. My solution was to just try the demo model.
Unfortunatley I won't be using the product, not that it's bad, it actuly is a nice piece of software, it just doesn't work for my specific needs.
The response was prompt and informed. My solution was to just try the demo model.
Unfortunatley I won't be using the product, not that it's bad, it actuly is a nice piece of software, it just doesn't work for my specific needs.
