Bad attitude towards customer retention and support

Wow! I don't have words...

I phoned for assistance for product registration on an older version of Quickbooks. Was told by registrations that the product has been discontinued and are no longer supported and can not be registered.

After speaking to a couple of different people I ended up talking to Khala from Desktops.

I explained my situation to her, bought a new (second hand older) laptop and need to register the product, but it does not allow me to do so. I wanted to know what can be done as we currently do not have funds to purchase the new version and would like to continue to use Quickbooks as we have been loyal customers since 2008. I wanted to know how Quickbooks can accommodate us as we do not want to go over to another software. If we have to buy new software, we would obviously shop around.

Her response was if you want to buy something else then do it.....

I was so shocked and thrown by her response that I lost my cool. How can someone with this kind of attitude deal with customers, customer retention and sales?

For the last part of our conversation her attitude was hostile towards me with a no-care tone.

I never thought that this would be the kind of support I would receive from a Company of this magnitude.

Maybe it is time to move on......