AFTER USING YOUR PRODUCT FOR 15 YEARS, I CANT BELIEVE THE SHOCKING,SHOCKING SERVICE RECEIVED FROM YOUR ROSEBANK BRANCH.

<p>My Quickbooks Pro 2014 stopped working today. My wife phoned Quickbooks support, they told her to do a couple of things to try fix it, which didnt work, so they told her we need to upgrade. We were emailed the quote and pamphlet in the morning, and the pamphlet said that the newer version Pro 2017 , the emails(outlook) only runs on the Microsoft office versions 2007+2010. When we went to go purchase it at Quickbooks offices, I spoke to a gentleman(who I ahve already mentioned his name to Quickbooks), who works in programming there. He said I can buy the Microsoft Office 2007 or 2010 at Game or Increducle connection. When I tried to expalin to him that a person cant buy nowdays the OLD Office of 2007 or 2010 anymore becuase they just dont stock it anymore, he was rude and extremely unhelpful.My wife then spoke with another lady, who said that on the actual box IT DOES mention that we can use the newer version of 2016 Microsoft Office.! SO THE PAMPHLET IN THE BOX SAYS YOU CAN ONLY USE MICROSOFT OFFICE 2007+2010, AND THE OUTSIDE OF THE BOX SAYS WE CAN USE FROM 2007 UP TILL 2016 MICROSOFT OFFICE. Quickbooks what is the truth? because not even your workers know? Also, my wife asked the support lady, how can we restore the old company file to the new upgraded version, since the old version does not open? GUESS WHAT EVERYBODY, THE WAY THEY TOLD MY WIFE TO DO IT, DOES NOT WORK. Quickbooks, I have been using your product for 15 years, Ive just paid another R4300.00 for your new Pro 2017 edition. And all I can say is that firstly, your pamphlet and your box information contradicts each other. Secondly some of your staff members are very rude. Thirdly the technical support are not sure what they are doing. PLEASE CAN YOU GET SOMEBODY WHO IS KIND AND QUALIFIED, TO ASSIST MY WIFE TO GET YOUR PRODUCT WE HAVE JUST BOUGHT TO WORK PROPERLY. As it stands now, I cant recommend your product anymore, and i will advise all my friends to stay away from your products, if thisis not resolved in an amicable and speedily way, by tomorrow morning.</p>