Poor customer service

I placed an order (#3078) on 01.12.2022 and immediately canceled it after I realized that I was mislead by black Fridays specials and read the advert wrong. The order was then delivered but advised the courier (https://portal.thecourierguy.co.za/track?ref=FJRKC8) that I'm no longer taking the parcel since then order has been canceled. I sent a number of email to the courier guy but the adviced the the parcel was returned back to easy sleep in cape Town. I sent a number of emails to easy sleep but not being acknowledged, then I started calling them still in December 2022.they adviced that their offices are closed they are only taking orders they will only attend to the refunds after the 19th of January as they werevgoing to open in January. None of the emails have been responded to instead each time I contact them I'm told that they have a serious problem with load shedding. Their office operate about 4 hours a day.

Help me locate them and let them refund Payflex, payflex will the refund me.