AS
Allen S
1 reviews | Active since Jan 2019
25 Jan 2019, 15:23
*********** Call Centre
We phoned EasyMed to find out about Doctors that are under EasyMed's cover in our area. They put us on hold, Claiming they are putting us through to the "right" department, and when someone eventually picked up the phone after a long waiting period, they also just patch us through to the "right£ department, which they never did. This happened four times today. We still have no idea which doctors are covered in our area by EasyMed and thanks we lost a considerable amount of mobile airtime in the process. Is this the level of competency paying members of the medical aid must expect? I hope not. Pull up your socks, EasyMed. We deserve better.
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Allen S's updateReviewer Update
25 Jan 2019, 15:33On a side note, the one time we got back to reception, they promised that they will get the right department to call us back with the information we need, and that has also not happened.
AS
Allen S's update25 Jan 2019, 15:33
Reviewer Update
On a side note, the one time we got back to reception, they promised that they will get the right department to call us back with the information we need, and that has also not happened.