Based on recent customer reviews, Easy Finance Loans faces serious dissatisfaction from South African consumers. Reviewers consistently report monthly debits of R98 or R250 taken after applying, with no loan ever paid out and no service received. Many say the DebiCheck mandate was approved before qualification was confirmed, and that fees continued even after cancellation requests. Call centre agents, including one named consultant, are described as rude, dismissive and unwilling to identify themselves. Several customers mention escalating complaints to authorities and demanding full refunds.
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Easy Finance Loans
What do customers say about Easy Finance Loans?
Based on recent customer reviews, Easy Finance Loans faces serious dissatisfaction from South African consumers. Reviewers consistently report monthly debits of R98 or R250 taken after applying, with no loan ever paid out and no service received. Many say the DebiCheck mandate was approved before qualification was confirmed, and that fees continued even after cancellation requests. Call centre agents, including one named consultant, are described as rude, dismissive and unwilling to identify themselves. Several customers mention escalating complaints to authorities and demanding full refunds.
Is Easy Finance Loans trustworthy?
Easy Finance Loans has a TrustIndex of 2 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Easy Finance Loans across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2025
This company is help...
This company is helping companies to do ***** and debit money in our account without our permission it's been 3 months this company is deducting money from my account without my consent Easy Finance is busy getting rich my me And it's helped buy Nupay.. Pay back my money please
1 reviews | Active since Feb 2025
This company is help...
This company is helping companies to do ***** and debit money in our account without our permission it's been 3 months this company is deducting money from my account without my consent Easy Finance is busy getting rich my me And it's helped buy Nupay.. Pay back my money please
1 reviews | Active since Apr 2022
******** DEBI CHECKS
If i could give this company a 0 rating I would. I am extremely unhappy with the conduct of Easyfin. I app**** for a loan, but before you know if you qualify they tell you that you have to approve a debi check. As I was desperate for the loan, I accepted the debi check. I did not qualify. However, despite this, I have been debited R98 from my account monthly for several months. At no point was it clearly explained that I would be charged a monthly fee indefnitely simply for applying, yes I did accept the debit order but it was due to false representation. The application information I submitted contains no clear debit order authorization, no fee amount, and no valid mandate. The “payment date” provided relates to loan repayments if approved — which never happened. I have received no service or benefit whatsoever, yet deductions continue. Even after requesting cancellation, another debit was processed, which is completely unacceptable. Communication from their side has also been poor and, at times, dismissive and unhelpful. Not even dismissive, its rude. This appears to be a misuse of the debit order system and a lack of transparency with consumers. I have now escalated this matter to the relevant authorities and will be pursuing a full refund of all amounts deducted. I strongly caution others to be extremely careful when dealing with this company.
1 reviews | Active since Apr 2022
******** DEBI CHECKS
If i could give this company a 0 rating I would. I am extremely unhappy with the conduct of Easyfin. I app**** for a loan, but before you know if you qualify they tell you that you have to approve a debi check. As I was desperate for the loan, I accepted the debi check. I did not qualify. However, despite this, I have been debited R98 from my account monthly for several months. At no point was it clearly explained that I would be charged a monthly fee indefnitely simply for applying, yes I did accept the debit order but it was due to false representation. The application information I submitted contains no clear debit order authorization, no fee amount, and no valid mandate. The “payment date” provided relates to loan repayments if approved — which never happened. I have received no service or benefit whatsoever, yet deductions continue. Even after requesting cancellation, another debit was processed, which is completely unacceptable. Communication from their side has also been poor and, at times, dismissive and unhelpful. Not even dismissive, its rude. This appears to be a misuse of the debit order system and a lack of transparency with consumers. I have now escalated this matter to the relevant authorities and will be pursuing a full refund of all amounts deducted. I strongly caution others to be extremely careful when dealing with this company.
1 reviews | Active since Jul 2024
VANESSA VANESSA IS A RUDE AND UNHELPFUL INDIVIDUAL AND THE COMPANY SHOULD REASSESS HER.
I WISH I COULD GIVE "VANESSA VANESSA" ABSOLUTE NO STARS. SHE IS A RUDE AND VERY ENTITLED PERSON WITH ABSOLUTE NO ASSISTANCE GIVEN. ON THE "WEBSITE CONTRACT" IT FIRST OF ALL STATES A LOAN WITHIN 72 HOURS, WELL WE ARE WAY PASSED THAT. THEY HAVE BEEN DEBITING MY ACCOUNT FOR TWO MONTHS NOW WITH NO SERVICE WHATSOEVER. PATHETIC COMPANY WHO MAKES MONEY OUT OF VULNERABLE PEOPLE. THIS "LADY" IS EXTREMELY RUDE AND CLEARY WAS NOT RAISED WELL OR HAVE FALLEN OFF THE BAND WAGON SOMEWHERE IN HER ADULTHOOD.
1 reviews | Active since Jul 2024
VANESSA VANESSA IS A RUDE AND UNHELPFUL INDIVIDUAL AND THE COMPANY SHOULD REASSESS HER.
I WISH I COULD GIVE "VANESSA VANESSA" ABSOLUTE NO STARS. SHE IS A RUDE AND VERY ENTITLED PERSON WITH ABSOLUTE NO ASSISTANCE GIVEN. ON THE "WEBSITE CONTRACT" IT FIRST OF ALL STATES A LOAN WITHIN 72 HOURS, WELL WE ARE WAY PASSED THAT. THEY HAVE BEEN DEBITING MY ACCOUNT FOR TWO MONTHS NOW WITH NO SERVICE WHATSOEVER. PATHETIC COMPANY WHO MAKES MONEY OUT OF VULNERABLE PEOPLE. THIS "LADY" IS EXTREMELY RUDE AND CLEARY WAS NOT RAISED WELL OR HAVE FALLEN OFF THE BAND WAGON SOMEWHERE IN HER ADULTHOOD.
1 reviews | Active since Jun 2016
Wanna Cancel Everything
On The 29 December I Apply For A loan On the 29 December I got A Debi Check that ask me to be approve which I did then they told me it will take 72 hours 3 working days and I am still waiting for loan when I ask to cancel they told me to wait another 72 hours when I wanted to cancel the Debit Check today then they said my application have been send to Chris the email address *** I just think this is unfair they want our money bud don't want to help us my email is *** my id is *** I would like to cancel everything please before they deduct money or the support email address is ***
1 reviews | Active since Jun 2016
Wanna Cancel Everything
On The 29 December I Apply For A loan On the 29 December I got A Debi Check that ask me to be approve which I did then they told me it will take 72 hours 3 working days and I am still waiting for loan when I ask to cancel they told me to wait another 72 hours when I wanted to cancel the Debit Check today then they said my application have been send to Chris the email address *** I just think this is unfair they want our money bud don't want to help us my email is *** my id is *** I would like to cancel everything please before they deduct money or the support email address is ***
1 reviews | Active since Dec 2025
Close this call or employ better staff!!
If I could give them no stars I would give them nothing. I work for 20 years in a call center and never have I spoken to a client the way they speak to there clients . And on top of that THE MANAGER DIDN'T WANA GIVE ME HER NAME. So utterly disgusted by there service. Every month they debit my account for no service offered.
1 reviews | Active since Dec 2025
Close this call or employ better staff!!
If I could give them no stars I would give them nothing. I work for 20 years in a call center and never have I spoken to a client the way they speak to there clients . And on top of that THE MANAGER DIDN'T WANA GIVE ME HER NAME. So utterly disgusted by there service. Every month they debit my account for no service offered.
1 reviews | Active since Sept 2021
Potential Breach of Consumer Protection – Upfront Loan Application Fee
I am writing to formally lodge a complaint regarding the R98 fee I was charged merely to “assist with finding a loan.” I find this practice both unreasonable and misleading. I was charged an upfront fee despite there being no guarantee that I would qualify for a loan, nor any assurance that a lender would approve my application. Luckily I declined the debicheck. Charging consumers simply to apply or be “assisted” in searching for credit places all the financial risk on the consumer, with no tangible outcome guaranteed. From a consumer protection perspective, this feels highly unfair and exploitative, particularly given the financial vulnerability of individuals seeking loans. Furthermore, kindly look into your customer service training as the call agent I encountered had a very matter of fact tone which comes across as rude and dismisive. One can state facts without being dismissive.
1 reviews | Active since Sept 2021
Potential Breach of Consumer Protection – Upfront Loan Application Fee
I am writing to formally lodge a complaint regarding the R98 fee I was charged merely to “assist with finding a loan.” I find this practice both unreasonable and misleading. I was charged an upfront fee despite there being no guarantee that I would qualify for a loan, nor any assurance that a lender would approve my application. Luckily I declined the debicheck. Charging consumers simply to apply or be “assisted” in searching for credit places all the financial risk on the consumer, with no tangible outcome guaranteed. From a consumer protection perspective, this feels highly unfair and exploitative, particularly given the financial vulnerability of individuals seeking loans. Furthermore, kindly look into your customer service training as the call agent I encountered had a very matter of fact tone which comes across as rude and dismisive. One can state facts without being dismissive.