Worst customer service

I deposited money to buy shares. A week later it’s not reflecting on my account. They don’t take phone calls. I enquire online & Zoliswa Mapoma requests a POP; which I submit on reply to her email. No, that’s not good enough they need a pdf instead of the png. They surely can see it. I save it as a pdf. No, still not sorted: Hey we only deal with queries on our web support platform. I started there and have been issued ticket numbers from there. I’m running around in circles and whatever stocks I wanted to buy it must be too late now.