Very bad service and responses from easy equities

Easy equities have been horrible regarding our investment as a stokvel. They did not and do not respond to us on time, they have strangely taken funds of ours to the value of R5000 in our stokvel and have not accounted to us as to where the funds have gone. They blocked our account for information that they have with them, and are still not attending to our challenge. We need to get answers and accountability with our portfolio and funds for withdrawal