Ticket process is unprofessional

A couple of months ago Easy equities made a change to their platform and our usernames were removed. I had to send additional information to get my username back. I had just changed jobs and had to provide them with a new email address. I have been trying to get my twins usernames back and there is just so much back and forth emails. Your ticket process is damn frustrating and never gets resolved. I wish you had people we could call. Today I get an amil saying my email and banking details is incorrect. how is this possible when you recently updated my email, and this is the same bank account that I signed up for. This is very frustrating and unprofessional.