Terrible service

I have a recurring account with easy equities for the past few months to a year. This month they haven't debited me correctly and I am struggling to get help. The markets change constantly and this can affect the trade at the time when you money goes in. The team on the phone keep saying the manager is in a meeting, prob at lunch. The customer service has been terrible today. I am looking at closing the account and putting my money elsewhere. Really, really unhappy.