1 reviews | Active since Feb 2011
Ridiculously difficult to get your own money back out
The withdrawal process is one of the worst parts of this platform.
Putting money into EasyEquities is simple enough. But when you want to withdraw your own funds, suddenly there are lock-up periods, waiting periods and rules that can leave your money unavailable for up to 60 days if it was deposited by debit order.
Yes, 60 days.
I contacted support because I couldn't withdraw my funds, and their response confirmed that debit order deposits are subject to a 60-day lock-up period. Apparently this is to protect the business from ***** and "bad actors."
I understand that financial platforms need ***** controls. What I don't understand is why a legitimate customer should potentially have their own money locked away for two months.
They are very quick to take your money. Getting it back is another story entirely.
And judging by the number of other complaints about withdrawals, this clearly isn't an isolated frustration.
If you are considering using EasyEquities, read their withdrawal and deposit lock-up rules very carefully before putting money in. Do not assume that because the money appears in your account, you'll be able to withdraw it when you need it.
For a platform built around making investing "easy," getting access to your own money should not feel this difficult.
Extremely disappointing.
