poor service we deserve better

I had a terrible experience with Easy equities today which has left me disinterested with really being with them due to 1. Poor reporting on their systems 2. Terrible customer service from the whole team

So I sell a bundle on Monday the 11.06.2018 and I see my transaction go through the amount is sold the next day I notice that although they have a section that says amounts in" waiting " and amount for withdrawal nothing is appearing in my account I am 10000 rand short in my account

I let the social media team they ask me for a ticket number, I call the call centre. I speak to Londiwe. On speaking to Londiwe I tell her my issue she cant see anything she gives me my account balance, when I tell her its a bundle she says its from another department and she will check. I she puts me on hold and comes back and says her system is running slow. I ask her if I cant check the reports she shows me how she says she is continuing while I'm on hold on her coming back she says she will call back. I drop the call and never hear from her

Next day I send a twitter mail and advise I haven't received any feedback I am asked to DM the account info, I do. I am asked whats wrong since we last spoke in 2017. But we spoke and you asked me to DM my account. anyway a consultant will be in contact with you. I call the call center again, this time a man answers and says they are offline. I must call back- but I have called you yesterday and you didn't give me feedback. he takes my details and says he will call me back. This never happens. I go back to twitter and tell them they are offline, someone calls me they are online now, guess who I'm speaking to again Londiwe. Londiwe tells me that my R20000 will be given to me in 5 days- I didn't withdraw R20000 Londiwe you clearly didn't even check my account. She disappears to the other department and makes me hold for 24 mins- no call back . Lots of fun. I call again, shes on the line with another customer. the guy I am speaking to says she will call back as she knows whats happening with my account. at which point I'm like I will hold, then my already heightened annoyance levels make me ask to escalate. the only way I can escalate according to this young man is through, either the call centre or their emails. the operations manager LOLA MENDES is out, they cant give me her company email address and she doesn't have a company cell phone number that customers can call when they are frustrated with their poorly trained call centre agents.

common, the platform is great but between your poor systems and your poor customer service I am both disappointed and livid