Poor Service and Failure to Return my money

At this point I am appalled with the quality of service I have received from the easy equities team. I logged a query that pertained to a withdrawal and it's been almost 3 weeks and I still have not heard from the support team. I have been using this platform for 3 years and have never experienced problems like this. Now I'm having an issue trying to withdraw. MY Ticket number: *** & ***