Poor Service

#483238

I have requested an early settlement on the 5th November 2019, before 12:00 PM. My expectation was that I would receive requested amount that same evening.

Well, It is the 7th November 2019, and I haven't received any money, yet you have already deducted the 0.2% early settlement fee.

First of all, I would not have requested an early settlement if I did not need the money urgently. Secondly: at the very least, as a minimum expected service, I would expect to receive a status update from you, explaining the reasons why I have been waiting for 2 working days, and still haven't received the requested money.

Not happy with your service at all. How long must one wait for a response?