POOR CLIENT SERVICE

I bought ARC shares via Easy Equities some years back and it was an easy process through their app. Fast forward ARC is delisted from JSE and Easy Equities gave us 2 days to either sell or keep the shares. Communication was send 2 days before the action date and if you do not respond then they take it that you opted to keep them privately.

I happened to miss that communication and by the time i see it the given 2 days had already passed, i was late to make a choice according to them.

I feel that they did not give us enough time as their client to choose as if it was intentional to make most people to miss the offer. And by the way they are not even willing to assist you can confirm that it was their intention to dump us.

They treat me as if i did not buy through their platform. They say i should do door to door to sell them. Thier customer service sucks. All they do is to give useless automated responses when you ask questions. Rather use other platforms that will always assist. Be warned they do not care about their clients. I regret ever trading thought their platform.