AB
Ayanda B

1 reviews | Active since Aug 2016

31 Jul 2023, 15:09

Nothing Easy about EasyEquities

Easy equities is meant to be an online investment platform. Yet retrieving passwords, usernames, and changing old email addresses is near impossible. I have been trying to log into my account for days now and I just cannot get any useful assistance. What’s the point of allowing people to submit tickets for support if no one will actually bother to read the question and giving a relevant response.

If you aren’t going to have a single place where people can speak to a human for assistance to resolve issues, then at least invest in proper automated tech support.

0
Replies (1)
AB
Ayanda B's update21 Aug 2023, 18:23
Reviewer Update
Contacted the Trading Desk and finally got some assistance with getting a copy of statements and changing the registered email.