NOT SO Easy Equities

I am SO disappointed in Easy Equities service, and I realize I made a big mistake in convincing my son to move his TFSA account from a bank to Easy Equities. Since he is new to this and I have an Easy Equities account, I have been assisting him with the process of ensuring the correct Transfer from the bank to Easy Equities. The bank did a brilliant job, but unfortunately, I cannot say the same for Easy Equities. His TFSA funds are laying in their account for almost two weeks now and to date he hasn’t been able to make one single investment. The online help is useless and gives you answers not even remotely related to your question. Logging a ticket isn’t much different. See tickets ***, ***, *** did not produce any results. These people aren’t capable of activating his TFSA account so that he can start investing. My advice to others is not to do referrals to Easy Equities, because it might end up being an embarrassment to you too. It seems Easy Equities make no direct contact with clients, because they have no contact numbers. So, if you have an issue, you just need to wait 48hrs on each mail you send or the mail you reply on. Their capability in resolving this seemingly minor issue and their total communication incompetence have me now very concerned about my own investments with them.