Non-existent service

I have requested to sell the total value of some shares, as the transaction amount allowed is less than R500 which would result in multiple transactions unnecessarily. A ticket was logged & after 3 days receive an email that the ticket has been resolved. No communication whatsoever; unsure how it was resolved? In a following mail rating the service, if youre unhappy, you’re able to respond on the mail and the ticket would be reopened. I responded - ticket was not reopened. I logged another ticket online and still await actual feedback/communication.

They claim they will get back to you within 36hours - that’s alright, provided the company communicates to the user. Still no communication after the second ticket has been logged.

I happily await my next closed ticket with no communication either; poor poor service.