Money disappeared into thin air

I am really worried about my money that went missing during a transfer and feedback from EE is really lacking.

I transferred money from my ZAR account to my USD account and the page did not load (white screen). I pressed the back button (android tablet) and did the transfer again. It went through and behold in my ZAR account I had so little money. It stated that I made two transfers and went to the exchange and saw only one transaction so I canceled the transaction and it transferred the amount back to my ZAR account, but the first transfer is not showing up anywhere!! This happened 25 September 2019 and today is 17 October 2019. I managed to compile my evidence within 5 minutes and the finance team takes forever( if they even did anything).

Will I get my money back and will I be compensated for loss of interest and opportunities lost on the exchange?