Locked Funds

I used their service to make funds available as I knew I needed to purchase the Black Friday Special of Trading View at -70% is US$250 Normally $700+ Despite doing all they require, any withdrawals have been blocked now for over 1 Year. Emails seem to be automated. My last 10 messages give me the same similar reply, with different responders. Also on their withdrawals page portal email prompt takes you through many questions, only to eventually get an email prompt that this is an unmonitored email address. The Recent Minus 75% of their share price could also be a clue towards market sentiment. I doubt Mr. Peter or Mr. Charles Savage could enlighten all?