NM
Namhla M
1 reviews | Active since Dec 2013
13 Jul 2022, 10:00
Is Easy Equities ******** us with the account lockouts?
I am horrified. Easy Equities locked me out of my profile since they introduced EasyID. I’ve been on email with the support team for over a week. I answered all verification questions. They ask the same questions over and over again. They send one email of reply a day, asking you for information you’ve already given. No explanation on what’s going on. No way forward, just circles. This feels like a **** at this point. I even opened a twitter account in the hopes of getting some help, still to no avail.
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Namhla M's updateReviewer Update
13 Jul 2022, 13:35I only got prompt help after setting up a whole twitter profile, sending multiple tweets to @EasyEquities, ThePurpleGroup and the CEO Charles Savage. Maybe the other people with similar issues can explore the same route. The support person on email still had NO CLUE what was going on. A man called Waylon @Leon_WayWay resolved the matter in minutes after this laborious route to get assistance. I had already downloaded the Purple Group formal complaints form and the ombudsman would have been my next move. All the best to everyone.
NM
Namhla M's update13 Jul 2022, 13:35
Reviewer Update
I only got prompt help after setting up a whole twitter profile, sending multiple tweets to @EasyEquities, ThePurpleGroup and the CEO Charles Savage. Maybe the other people with similar issues can explore the same route. The support person on email still had NO CLUE what was going on. A man called Waylon @Leon_WayWay resolved the matter in minutes after this laborious route to get assistance. I had already downloaded the Purple Group formal complaints form and the ombudsman would have been my next move. All the best to everyone.